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Job title: Senior Account Manager
Reporting to: Head of Client Services
Salary: £20,000 to £28,000 p/a depending on experience
Hours: 40 hours/week
Location: Exeter

The Company:

Bigwave Media is a fun and growing creative agency with offices in Exeter, Plymouth and Torquay. Driven by our commitment to excellence, we provide a complete range of marketing, design and digital services.

We are looking for a passionate Senior Account Manager to join our team of over 45 experts in our Exeter office.

The Benefits:

  • Pension
  • 25 days holiday
  • Full Christmas period close-down
  • Flexi-time policy
  • Company sick pay
  • Opportunities for training and development
  • An excellent office location in the city centre
  • Regular staff socials and treats


The Role:

This pivotal role involves being a client rock star – supporting clients to achieve their own business growth and helping them access client services needed to do this.

You will be organising and delivering marketing services, managing client retention, contract utilisation and connecting upsell opportunities.


Main activities:

To be successful in this role you’ll need to develop relationships with new and existing clients. You will be able to identify their marketing needs and recommended approaches to help their business grow.

With a strategic head, and a good eye for detail, you’ll be able to review client marketing activity and deliver practical solutions to meet client expectations. You will develop marketing and project plans while managing client budgets and contracted services. You may also provide some hands on deliver across copy writing, social, eMarketing or SMS elements of campaigns and support pitches to new clients.

As part of your role you will proactively manage all your client’s marketing requirements across the agency - acting as a central point of contact. From briefing in campaigns, projects or ad-hoc work to liaising with our creative, web development and search/paid media teams you will be focussed, and passionate about, delivering on-time, on-budget and to a high standard.

To support you will be a designated Apprentice or Account Manager, whom you’ll line manage, and a team of 45+ passionate and knowledgeable colleagues.


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