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With a team of secret mystery shoppers, we operate as a critical friend to deliver impartial reports and feedback on the overall customer journey.
Our experienced and discreet team highlight areas leading you to improved retention, better first impressions and great customer experiences.
- Reports targeted to your service and procedures
- Telephone calls to monitor enquiry handling
- Personal visits assessing the whole customer journey
- On-line reports contain qualitative feedback and recommendations
- Experienced customer service specialists complete the reports
For a free quote please contact us.
HOW OUR REPORTS HELP
- Customer journey
- Digital reports
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