Live Get Started !

MYSTERY SHOPPING

With a team of secret mystery shoppers, we operate as a critical friend to deliver impartial reports and feedback on the overall customer journey.

RESULT SERVICES

MYSTERY SHOPPING


With a team of secret mystery shoppers, we operate as a critical friend to deliver impartial reports and feedback on the overall customer journey.

Our experienced and discreet team highlight areas leading you to improved retention, better first impressions and great customer experiences.

Services include:

  • Reports targeted to your service and procedures
  • Telephone calls to monitor enquiry handling
  • Personal visits assessing the whole customer journey
  • On-line reports contain qualitative feedback and recommendations
  • Experienced customer service specialists complete the reports

For a free quote please contact us.

HOW OUR REPORTS HELP


  • Telephone Telephone
  • Customer journey Customer journey
  • Digital reports Digital reports

LATEST BLOG POSTS View More


  • Why is it so important to put yourself in your customers' shoes?

    Views
    5782
    Likes
    4
    View more
  • Why your business needs its own mobile app.

    Views
    5674
    Likes
    1
    View more
  • 60 key take-aways from the Government Sports Strategy

    Views
    4703
    Likes
    3
    View more
  • #Don'tHackIt & The Great Big Rhino Project

    Views
    4281
    Likes
    1
    View more
Image of a Apple mouse

There's a lot of knowledge within
Bigwave's walls

Call us and benefit on 01392 492380, 01803 266380 or 01752 668813 or submit a brief online for a free no obligation quote.

Request a quote