The BIG blog
From the latest trends to the best industry news, the Bigwave blog is the place to be.
Is social media replacing traditional customer service?Social media has changed the way we interact with everything, including how we interact with businesses. How is customer service affected?
What is a chatbot and why might my business need it?Chatbots can support your business and facilitate exponential growth. Depending on your industry a chatbot can have different purposes and benefits.