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As a business we have tested contingency plans in place to continue being fully operational during Covid-19 

 

 In these unprecedented times of uncertainty and following the latest guidance from the British Government on the Coronavirus disease (Covid-19), we want to reassure you that Bigwave media is currently fully operational.  We have in place tested contingency plans to enable us to offer continuity of service to our valued clients and suppliers should the situation escalate.

 

The health and welfare of our staff and visitors is the most important thing right now and therefore we have made the decision to temporarily close our office, with all staff working remotely from home.  During any period of complete physical office closure, we will be able to remain fully operational to deliver across all services, including, but not limited to account management, graphic design, paid media (PPC), search (SEO), social media and web development and our in-house PR team.

 

Over the past 12 months we have been working towards moving our business securely into the Cloud and into a position where we can operate remotely, and our teams are set up to be fully functional working from home without disruption.  In order to limit the risk of infection to all, we will not be holding face-to-face meetings during this time apart from where applicable.  Communication will be via email; telephone; video; conference calls, Zoom and Microsoft Teams.

 

During the time of working remotely our phone lines will be diverted to a central concierge service and a member of staff will be relaying messages. Our front-line staff will share mobile numbers with clients and contacts as appropriate, however email and any other pre-agreed messaging service may be the fastest line of communication.

 

Please keep safe

Team Bigwave

 

Exeter office: 1st Floor, Exeland House, Tudor Street, Exeter, EX4 3BR

Plymouth office: Office 14, Thrive Hubs, 25 The Crescent Plymouth PL1 3AD

Torquay office: 11/12 Vaughan Parade, Torquay, TQ2 5JG

 

Switchboard:           Exeter: 01392 492 380 / Plymouth: 01752 668813 / Torquay: 01803 266380