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Title:
Account Manager
Salary: Up to £21,000 DOE
Hours: 40 hours/week
Location: Exeter office

 

The Company: Bigwave media is a fun and growing creative agency with offices in Exeter, Plymouth and Torquay. Driven by our commitment to excellence, we provide a complete range of marketing, design and digital services and business growth.

 

The benefits

  • Pension
  • Flexi-time policy
  • Regular staff socials and treats
  • Vibrant offices based in a convenient city centre location
  • Office shutdown at Christmas
  • All the free tea and coffee you can drink
  • 25 days’ holiday plus bank holidays

Within a welcoming and collaborative environment, you’ll receive excellent training, as well as plenty of support from an experienced team, to ensure that you succeed in your role. You’ll have the opportunity to exponentially increase your marketing know-how and gain valuable insight into the day-to-day running of a fast-moving creative agency. We’re a sociable bunch here at Bigwave media, so you’ll have lots of opportunities to bond with your team and blow off some steam outside of work.

 

The role: as an Account Manager, you will provide a first-class service to customers using our marketing and design services from our Exeter-based office. In this key role, you’ll act as customers’ first line of communication for some high-profile projects. You’ll focus on building strong working relationships and ensuring that customer satisfaction is achieved.

 

About you

To be considered, you will need:

  • Experience of liaising with customers via the telephone, email and face-to-face
  • Great IT skills, including experience of MS Office
  • Excellent written and verbal English communication skills
  • The ability to work collaboratively with colleagues to achieve great results
  • The ability to effectively prioritise tasks

Our dream Account Manager will also have experience of the following, but this is by no means essential: working in a sales environment, procurement, digital and traditional marketing, copywriting and presenting.

It is essential that the post holder has:

  • Excellent communication skills
  • PC desktop skills
  • Good organisational skills
  • The ability to clearly prioritise activities/tasks in accordance with set requirements
  • The ability to ensure activities/tasks are delivered on time and to specification
  • The ability to communicate fluently with clients using the English language
  • The ability to work collaboratively with colleagues to achieve desired results

It is desirable that the post holder has skills in working with:

  • Marketing planning
  • Marketing strategy
  • Google Analytics, Google AdWords and pay-per-click advertising.
  • Presentations
  • Spreadsheets
  • Databases
  • Word processing software
  • A customer focus: The ability to act promptly and politely to customer requests and to meet and exceed their expectations.
  • A problem-solving outlook: The ability to identify where problems exist within the scope of one’s responsibility and bring such problems to the attention of senior staff.
  • Initiative: The ability to offer suggestions for improving working practice and systems.

 

Apply for this job

To apply for this position please send us your CV with a cover letter.