our work Reebok Sports Club
Reebok Sports Club - London
Business Solution: Mystery Shopping
The Brief
Reebok Sports Club, London, approached Big Wave Media to initially provide one of the free calls offered to all new clients.
This initial call enabled Reebok to see the depth and quality of the product and after this initial call the Management team at the club met with Big Wave Media to decide the way forward.
Reebok Sports Club is one of the top private clubs in London and had solid systems for customer care and a training and auditing programme to ensure they stay ahead of the game in terms of their vision.
Big Wave Media was commissioned with a brief ‘to complete Mystery Shop Audits and produce recommendations to the Chief Executive’.
The Solution
The solution was provided in the form of regular calls and club visits.
What The Client Said
We have used Big Wave Media for a few years now for our mystery shopper audits and have found them to be very personable, whilst maintaining an excellent critical eye for attention to detail in our club.
The web-based login allows easy access to the visit audit summaries and the audio file recordings for telephone enquires are of excellent value.
We have used both the visit summaries and audio files to address key issues with our team members individually and also as important agenda items in key management meetings.
They have served as an excellent tool for bench marking and re-visiting our standards constantly to ensure we strive to deliver what we promise to our customers.
Jon Penny
General Manager
Reebok Sports Club
Further Information
Let Big Wave’s team of experienced Mystery Shoppers study your centre through the eyes of the customer – Your Members!
Using the Mystery Shopper programme will place you at the forefront of Leisure Customer Service Standards in the UK….
For information on any of our solutions -
Email info@bigwavemedia.co.uk
Contact Debbi Moore today for full details and a no obligation quote on 0845 643 2385
