Mystery Shopping

How can we help you…?

We provide quality mystery shopping evaluations and customer surveys that highlight areas leading to improved customer retention rates, first impressions and customer experiences.

We offer an online audit review and audio suite.

‘While the cats away the mice do play’ and not always in your best interests! Let our experienced ‘secret shoppers’ be your eyes and ears. Surveys offer valuable information in an ever changing world. Don’t wait for business to drop before you find out you may have a problem.

Our Mystery shopper services:

Telephone audits

Many potential customers have their first dealings with a business via the telephone. Vast amounts of time and money are given to generating new custom in terms of marketing, staff time and materials. Our phone calls assess how well those leads are handled and if they get acted upon by your staff.

All telephone audits are graded, evaluated and placed online where they can be securely reviewed and played back.

‘Big Solution’ clients receive one FREE mystery shopper telephone enquiry. Jump to our ‘Big Solution’ to find out more.

Personal visits

The face of a company is represented by its front line staff. Posing as real customers our shoppers visit your business assessing the whole experience of the customer journey checking for compliance with your company procedures and customer care.

Sales leads

Sales opportunities are tested, including; knowledge of product/service and close of sale. You need to know that all enquiries are giving your potential customer confidence in your company.

Web/interactive enquiries

The popularity of purchasing a product or service via the web is greater than ever before. Online services are a vital tool in the aid to increasing business. How does yours shape up?

Postal review

If your business involves products being posted we can monitor the speed and quality from requests. We measure timescales, presentation of goods and if the order was as expected.

Customer Surveys

We are all serving customers in one way or another. Are your customers happy? We can survey your customers via the phone or at your premises with carefully structured questions. This allows you to find out what your customers really think and how they would like to see things improved.

Further Information

For further information or an initial chat about our mystery shopper surveys please contact us -

Contact us now

Email info@bigwavemedia.co.uk

or Call 0845 6432385