The Reebok Club

"We have used Big Wave Media for a few years now for our mystery shopper audits and have found them to be very personable, whilst maintaining an excellent critical eye for attention to detail in our club. The web based log in allows easy access to the visit audit summaries and the audio file recordings for telephone enquires are of excellent value.

We have used the visit summaries and audio files to address key issues with our team members individually and also as important agenda items in key management meetings. They have served as an excellent tool for bench marking and re-visiting our standards constantly to ensure we strive to deliver what we promise to our customers."

John Penny

The Reebok Club