Competition Line

"The Mystery Shop Calls that Big Wave Media carried out for us over the last 3 months have given our centres a real insight into observing how customers are responded to regarding membership enquiries. The calls have allowed us to emphasise areas needed for improvement. This includes not just telephone handling skills, but technical systems such as answer phones and extra phone lines.

The reports we are given are extremely professional and easy to understand and compare. The online web access allows immediate access anywhere. Coupled with Big Wave’s depth of knowledge in our Industry, we have received relevant and invaluable information.

Our aim is to ensure we build on improving our communication by developing a well structured, transparent feedback system and these calls have proved a worthy asset to the toolkit we are producing."

Sarah Plan

Competition Line