Mystery Shopper Testimonials

The Reebok Club

"We have used Big Wave Media for a few years now for our mystery shopper audits and have found them to be very personable, whilst maintaining an excellent critical eye for attention to detail in our club. The web based log in allows easy access to the visit audit summaries and the audio file recordings for telephone enquires are of excellent value.

Competition Line

"The Mystery Shop Calls that Big Wave Media carried out for us over the last 3 months have given our centres a real insight into observing how customers are responded to regarding membership enquiries. The calls have allowed us to emphasise areas needed for improvement. This includes not just telephone handling skills, but technical systems such as answer phones and extra phone lines.

Newport University

"Using Big Wave Media brought a fresh perspective of customer service processes and service delivery at the facilities. It was important that the audits were tailored to the nuiances of the University sport sector in which we work.